AHC Hospitality hiring Server Margaux Restaurant - 2nd Shift - Part Time in Grand Rapids, Michigan, United States | LinkedIn (2024)

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.

This is a 2nd shift position requiring weekend and holiday availability.This position is eligible for discounted downtown parking, free employee meals, hotel and restaurant discounts and more. SummaryThe Margaux Server is responsible for fulfilling the daily operations of the restaurant including table maintenance, guest satisfaction and as well back of house duties that include side-work. This associate must follow the expectations of the JW Marriott Grand Rapids, and that of Marriott Quality Assurance Standards along with guest service standards. The Margaux Server is responsible for creating a teamwork environment and produce quality service to each guest.

Essential FunctionsRestaurant service includes counter service, food running, table service, and deliveries

Maintain daily set up and/or breakdown of the restaurant by following daily checklists

Know each menu item and its ingredients. Be knowledgeable of bar specials and 86’d items

Be aware of events in the area. Be able to give suggestions to our guests

Follow and Maintain Health Department Specs. Fill out daily temp logs, rotate product first in, first out and record/dispose of expired product on the waste log

Strives to exceed guest satisfaction and looks for ways to provide the best possible service

Understands all facets of job responsibilities and displays the skills necessary to complete tasks

Complete daily cleaning duties and side work tasks, takes pride in their work

Reports to work on time and rarely misses scheduled shifts. Correctly follow the department attendance policy

Participates in department meetings and communicates freely expressing ideas, opinions or views. Communicates with management and other staff members

Displays a positive courteous and polite attitude, works well with others

Takes pride in their appearance and reports to work in complete uniform, wearing the proper shoes and socks professionally dressed and neatly groomed with griffin pin and name tag

Be knowledgeable of Marriott QA Steps of Service and display these in each interaction with guests

Displays a sense of urgency and the ability to resolve guest concerns or department issues on their own

Utilize time well and is productive throughout the entire shift while meeting department standards

Looks for ways to save money by reducing waste and controlling expenses. Also tries to generate more revenues by offering ideas and suggestive selling to the guest whenever possible

Keeps work area neat and clean. Can be found picking up trash in public and back of the house areas of the Hotel. Knows where to recycle items for the department and consistently places them in the appropriate bins and recycling stations

Follow the AHC safety standards of our hotel

Associate to attend TIPS training and properly card guests who appear under 40 years of age. Be comfortable to pour wine, beer or make a mixed drink when a bartender is not present.

QualificationsMust have previous restaurant experience

TiPS Certification required within 90 days of employment

MGS (Marriott Global Source) knowledge is preferred