voco® The Hague, an IHG HotelAbout us voco® The HagueAs a Front Office Host, you are the one inviting our guests in, providing them with your widest smile and warmest "welcome." The Fr...
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About us: voco™ hotels“At the heart of every great stay is a great host.”
At voco™, we've created a new hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character – and that's something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.
Part of the IHG® family, you can rely on a uniquely voco™ experience every stay, but with some of the extra advantages that come with being part of IHG. Such as the benefits of the IHG Rewards Club, one of the world's largest loyalty programmes. Just as friendly to the environment we look after the planet with the same care as we look after our guests. So you can relax knowing that everything from your super comfy bed to the ingredients on our menu is designed to reduce our environmental impact.
We're looking for people with as much character as our unique new lifestyle hotels. If you love looking after people and hate stuffy service, you'll be right at home at voco™. Start a different kind of career as part of IHG's family of 17 global brands and 5,500+ hotels around the world.
About us:voco® The HagueA modernist urban home for the overseas explorer: voco® The Hague, where quintessential Dutch design and our unstuffy style come together in the city centre of The Hague.Based in the Royal Quarter, this beautiful former bank building has the city's shops, museum and heritage locations as well as the embassy quarter and Peace Palace within walking distance. By taking the tram in front of the hotel, you will find yourself at the central station in 9 min or at the seaside within 15 min.Our welcoming guest rooms offer thoughtful voco™ touches with quality bedding and eco-friendly upscale amenities.Catch up over local dishes in Botanica garden kitchen & bar, discover drinks inspired by the Dutch Sea explorations from Ultramarijn wonderbar or hang out in our garden terrace to enjoy the voco™ life. With 2 boardrooms, a versatile work play area and a below ground private bar you will find various locations to meet, gather or celebrate.
Job Description
voco® The Hague, an IHG HotelAbout us voco® The HagueAs a Front Office Host, you are the one inviting our guests in, providing them with your widest smile and warmest "welcome." The Front Office is more than just checking a guest in and out; it's up to you to treat the guest with the real voco™ lifestyle experience. You'll guide them through the hotel and all there is to enjoy in Ultramarijn and Botanica. As a true host, you know that The Hague has many hidden secrets, whether it's a landmark of historical value or a tiny boutique shop. You are ready to share your tips with our guests so they can enjoy the Royal City of The Hague to the fullest.Destination: voco® The HagueCome into an iconic former bank building where offices and ATMs have made way for a brand-new hotel. First impression? 204 elegantly furnished rooms, 7 floors, and a warm welcome from your future colleagues.Ready to land this job?
- Maintain a high level of guest satisfaction through active communication with guests before, during, and after their stay.
- Ensure the quality of the hotel product is always at the highest possible level.
- Make sure all procedures are followed according to voco™ brand standards and IHG guidelines.
- Work systematically according to a checklist that includes all tasks for the Front Desk.
- Ensure all procedures regarding safety and security are followed closely.
- Communicate all pertinent information related to the expected arrival and departure of VIPs and key guests, and ensure all special guest requests are communicated to the right departments.
- Promote teamwork and lifestyle service through daily communication and coordination with other teams.
- Work in various shifts including morning, day, evening, and night shifts on weekdays and weekends.
- Live the voco™ brand with pride, passion, and energy, inspiring others to deliver memorable branded guest experiences.
- Perform ad-hoc duties as required – those unexpected moments when we have to pull together as a team to get a task done.
Job Requirements
Did you bring everything?
- Passion for hospitality.
- Knowledge of PMS system Opera is an advantage.
- Experience in operations within a hospitality environment.
- Time and task-management, creativity and presentation skills.
- Pro-active attitude and eye for detail with a natural drive for continuous improvement.
- A naturally outgoing and friendly personality with a passion for service excellence in order to consistently deliver and demonstrate voco™ service standards to our voco® guests.
- A true “team-player” mentality and flexible attitude towards a diverse set of tasks.
- Excellent communication skills in Dutch and in English.Another language is always a plus.
Benefits
- You'll be part of the voco® life
- Competitive salary and travel allowance based on the distance between your house and the hotel
- Staff and friends & family discount at 6000+ IHG hotels worldwide. You'll be able to stay at hotels for a discounted rate and you'll get 50% discount on your restaurant and bar bill
- Special friends & family discount for stays at voco The Hague including breakfast
- Overnight stay at voco® The Hague as part of your onboarding
- We have a staff canteen in which we serve staff meals
- Discounts to several cultural events such as museums, festivals, theatre, musicals, concerts and much more
- Curious about different departments? We offer cross trainings!
- To stay fit we offer a 20% discount on your contract with Trainmore + 1 Euro discount for every time you go!
- Discount on a collective health insurance
- Once a year you get to spend a paid day as a Volunteering Day to volunteer for a charity of your choice
- Discount at local businesses in The Hague
- Your staff uniform will be washed by the hotel
- There will be staff parties, events and departmental outings
- You'll be working in a passionate and ambitious team
- You'll have the opportunity to take part in trainings and workshops
- You'll be working for an international hotel chain in the heart of The Hague
The world is at your feet!Whoever you are, whatever you love doing, bring your passion to voco® The Hague and IHG and we will make sure you will have room to be yourself. Send your resume and motivation letter to HR and they will contact you to finalize your trip to voco The Hague.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.
Salary and Benefits
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Ref.nr.:96102-UZP-NL-FPC-070813 - RT167152625
